Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please email us info@cathedral-equine.co.uk. You will receive a reply and can then return goods to 

Ash Holt, Waithe Lane, Brigsley, N E lincs, DN37 0RJ 

We will not cover postage for the return so please check sizing or email for more information before purchasing. 

You can always contact us for any return question at info@cathedral-equine.co.uk.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

If you would like an exchange please email info@cathedral-equine.co.uk to organise this promptly. Or if you prefer the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.